Terms of Service

These terms govern the services provided by IT First Response, a sole proprietorship operated by Mario in Fort Myers, Florida. By booking a service, starting a monthly plan, or using this website, you agree to them. If you do not agree, please do not use our services.

We provide tech support and computer repair for home users and small businesses, including remote troubleshooting, in-person visits, new computer setup, data transfer, hardware installation, virus and malware removal, network support, Microsoft 365 and Azure administration, and ongoing monthly support plans.

We service Lee County, Florida and the surrounding area. We are an independent business and are not affiliated with, endorsed by, or acting on behalf of Microsoft, PayPal, or any other manufacturer or vendor whose products we service.

Remote and phone diagnostics are free. If we can identify your problem without coming to you, it costs you nothing.

On-site diagnostics are $45. That fee is waived if you book the repair during the same visit. If you decline the work, the $45 is due for the trip and the diagnosis.

Any estimate we give is our good-faith assessment based on what we know at the time. Computers regularly reveal additional faults once work begins. If the job turns out to be materially larger or different than estimated, we will stop and get your approval before continuing or charging more.

Current rates are listed on our services page. Hourly work is $75 per hour for residential customers and $125 per hour for business customers, each with a one hour minimum, billed in increments after that. Flat-rate services are priced as listed.

We are based in Fort Myers. Jobs requiring more than an hour of drive time are billed hourly for travel.

Payment is due when the work is complete unless we have agreed otherwise in writing. Payments are processed through PayPal. Prices on the site may change at any time, but the price we quote you for a specific job is the price you pay for that job.

Monthly plans bill in advance through PayPal and renew automatically until cancelled. The business plan (Managed IT) includes proactive monitoring, patching, security, backup, account and device management, and remote support for day-to-day issues during business hours, provided on a fair-use basis for the covered users and devices on your plan.

Some work sits outside the plan and is billed at our standard hourly rate of $125 per hour: on-site visits, after-hours and weekend work, new-device or new-office projects and migrations, cabling and hardware, and support for software outside your managed stack. We will tell you before work moves into billable territory.

The business plan is priced per user with no seat minimum, and you choose the number of users when you subscribe.

You can cancel at any time from your PayPal account or by asking us. Cancellation stops future billing and takes effect at the end of the period you have already paid for. We do not prorate or refund partial months. We may cancel or change a plan with 30 days' notice.

This is the most important term on this page. Please read it.

You are responsible for backing up your data before we work on your equipment. Repair, diagnostic, and recovery work carries an inherent risk of data loss, and drives that are already failing can fail completely at any moment, including while being handled correctly.

We take reasonable care with your equipment and your files. We can perform a backup for you as a paid service and we recommend it. But we cannot guarantee your data, and we are not liable for the loss, corruption, or unrecoverability of any data, however it occurs.

Data recovery services are offered for drives that are not physically damaged. Recovery is attempted on a best-effort basis and is never guaranteed, regardless of price paid.

You agree that:

• You own the equipment you ask us to work on, or you have permission from the owner
• You have the legal right to authorize the work, including access to accounts and data
• You will give us accurate information about the problem and the equipment
• Software we install or configure on your behalf is properly licensed to you
• You will provide safe access to the equipment and premises for in-person work

Parts are billed separately from labor unless quoted otherwise, and carry only the manufacturer's warranty. We pass that warranty through to you and do not add our own.

We warrant our labor for 30 days from completion. If the same problem returns within 30 days, we will re-do the work at no charge for labor. This does not cover new or unrelated issues, damage, user error, malware reinfection, or failure of hardware that was already degraded.

Except as stated here, our services are provided as is and we disclaim all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

To the fullest extent permitted by Florida law, our total liability for any claim arising out of our services is limited to the amount you paid us for the specific service that gave rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including lost data, lost profits, lost business, or downtime, even if we were told such damages were possible.

Nothing in these terms limits liability that cannot be limited under applicable law.

Please give us reasonable notice if you need to cancel or reschedule an appointment. If we arrive for a scheduled on-site visit and cannot access the equipment or nobody is there, the one hour minimum may be charged.

We may decline or stop work at any time, including where the request is unsafe, unlawful, beyond our expertise, or where the equipment is in a condition that makes the work unreasonable. If we stop work partway through, you pay only for work already performed.

If you leave equipment with us, please collect it within 30 days of being told the work is finished. We will make reasonable attempts to reach you. Equipment left beyond 60 days may be treated as abandoned and disposed of, and storage fees may apply.

These terms are governed by the laws of the State of Florida without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Lee County, Florida, and you and we agree to that jurisdiction.

We may update these terms. The date at the top reflects the most recent revision. The terms in effect when you booked a job govern that job.

Questions about these terms? Email support@itfirstresponse.com or call (401) 203-5032.